WARNING: Some products on this website contain nicotine which is an addictive substance.

Under the Smokefree Environments and Regulated Vaping Amendment Bill (2020), all Lawless Vape products will be registered as a notifiable product.

Returns & Exchanges

 

1. Returns & Exchanges

Please return goods of unacceptable quality to us and we shall either repair, replace the same, or refund the purchase price you paid.

If you are simply unhappy with a product then while we have no obligation to, we’ll do what we can do to alleviate the problem.

At Lawless Vape, we understand that the process of returning an item is often an aggravating drawn-out enterprise. Uncooperative customer service and delays can make you feel scammed.  At Lawless Vape stores we aim to do it better, with a great return policy that’s second to none in our field.

No-Fuss

Although we prefer to receive our products, back in original packaging mint condition and clean, we understand this isn’t always realistically possible.  Other than the exceptions noted below, we’ll gladly accept your return either way.

Also at Lawless Vape, we don’t charge any fees for ‘restocking’ or ‘administrative processing’ or any other excuse that can be dreamed up. We only ask that you:

  • provide proof of purchase; and
  • pay for the return shipment;

and we will handle the rest as quickly as we can; whether you want a replacement, a new product or a refund of the purchase price.

Warranties only cover manufacturing faults and do not cover any physical damage that has occurred after leaving the shop. Please, therefore, check all purchases before leaving the shop.

Exceptions

– Consumable products

We don’t provide any replacement/refund rights or warranties* for consumable products if the packaging is broken, other than for damage in transit or as otherwise stated.  So please choose carefully.  Examples of consumable products include E-juice, cartomizers and atomizers, coils.

– Batteries (note: there are differences between them)

Different electronic gadgets use different types of batteries.

Different types of batteries have different life-spans and recharging cycles.  None of them last a human “life-time”.

Different batteries have different prices.

Different batteries have different warranties, usually between one and three months. Please check the warranty at the time of purchase.

– Misuse and mishandling

No replacements will be made or refunds are given on any items for misuse or mishandling.*  Note that battery buttons will break if pressed or twisted too hard.

– Chargers, Electronic Mods, Vaporizers

Like Batteries, Chargers, Electronic Mods, Vaporizers are not all created equal. Accordingly, their prices and warranty periods differ.  In any event, none are for more than three months.*  Please check the warranty period at the time of purchase.

    – Atomizers, clearomizers & cartomizers

    Atomizers, clearomizers, and cartomizers are designed to be used and discarded after a limited number of uses.

    Internal parts of re-useable atomizers will require replacement according to the purchaser’s usage.

    No warranty is given as to the quantity of smoke or taste-amelioration in this type of product.

    – Rebuildable Dripping Atomizers (RDA)

    RDAs are sold with all parts required for assembly. RDAs should only be purchased by users with prior experience or skill in RDA assembly.  Please choose carefully as no replacements will be made or refunds given.*